Last Updated: September 26, 2025
The HERO AI Connector is actively in beta.
We will be continuing to develop this throughout 2025 to add support for more AI products, including, adding new features for the suite of OperationsHERO products like Events or Inventory.
Chatting with your assistant
We’d love your feedback
We are constantly looking to improve our products and services based on our users feedback. Share with us some of the prompts you’ve been able to dream up or would like to see possible.
Share an idea →
Best Practices
AI assistants do best when they have context to what you are doing. Here’s some helpful tips to consider when creating prompts:
- Provide clear, detailed instructions or questions in each message.
- Avoid vague queries that may require clarification.
- Review and edit your prompt before sending.
- Can you combine multiple related questions into a single message?
Here’s a great way to start your convo with your AI assistant:
Prompt: You're an AI assistant helping a director of facility management interact with the Operations Hero system. A set of tools are available to you through the OH MCP server. You will ask clarifying questions when you are unsure. You will not be overly sympathetic or cordial to the user, favoring direct statements over needless flattery.
The tools exposed to you allow you to interact with Operations Hero Requests, which are like workorders in a ticketing system. You always need to understand what account the user is working in, and must always ensure you have all the information before you interact with the tools.
Prompts to help you get started
Here’s some of use cases and prompts we’ve imagined to get you started. You can interact with your AI assistant in other ways than listed below, but the results may vary depending on what you are trying to do.
Frontline Staff
(Technicians, custodial, grounds crew, etc.)
- End of day cleanup
Prompt: Find all my work orders that I updated today to 'in-progress'. List them and ask which ones I've completed so I can close them in bulk.
- Grab a task
Prompt: Grab my tickets from the last year and identify which categories I work on. Look for 3-5 highest priority unassigned requests and ask which I’d like to assign to myself
Back Office
(Dispatchers, coordinators, organizers, etc.)
- Show me the problems
Prompt: Create a bar chart showing work order volume by building for the last 30 days. Then create another chart showing average completion time by building. Ask which building needs help.
- Workload balancing
Prompt: Find all open and in-progress work orders grouped by assignee. Show me who has the most work and who has overdue items, then ask if I want to redistribute any work orders.
- Vendor vs in-house comparison
Prompt: Show me all work orders assigned to external vendors (by checking for non-employee assignees). Compare counts and statuses vs internal team, and ask if any vendor work should be reassigned internally.
- The "Stalled Work" Finder
Prompt: Find all work orders that have been in 'review' or 'hold' status for more than 7 days. Group by reason and assignee, then ask which ones need escalation or closure.
- The "Ghost Work Order" Hunter
Prompt: Find work orders marked 'started' more than 30 days ago with no updates. These are probably abandoned - ask if I should verify status with assignees.
- Where am I missing PM?
Prompt: Find all corrective work orders (non-scheduled) from the last 6 months. Group them by location and equipment type, showing which items break repeatedly. For anything with 3+ corrective repairs, create a chart showing repair frequency and ask if I should set up a PM schedule.
- Someone's out sick - redistribute their work
Prompt: Find all open work orders assigned to [John Smith]. Show me the list grouped by priority and location, then ask which ones I want to reassign and to whom.
- The Monday Morning Flood Finder
Prompt: Search for all water-related work orders that were created on Mondays over the past year. Show me which locations have weekend leak issues (old buildings, flat roofs) and ask if I should schedule Friday afternoon inspections.
- Find the black holes
Prompt: Find all work orders that have been in 'approved' or 'queued' status for more than 7 days. Group by assignee and ask who needs help clearing their backlog.
10. Emergency response audit
Prompt: Find all expedite and important priority work orders from the last 30 days. Show response time (created to started), group by building, and identify which locations have the most emergencies.
11. The Friday afternoon check
Prompt: Find all work orders still in 'started' status. Show me what won't get finished today, group by technician, and ask which ones need weekend attention or Monday morning priority.
12. Prevent Monday surprises
Prompt: Search for all work orders created in the last 48 hours with priority important or expedite. Group by location and category, show me emerging patterns, and ask if we need to adjust staffing.
13. Find dropped balls
Prompt: Show me all work orders with no assignee that are older than 24 hours, and all work orders in 'new' status older than 3 days. Ask which ones need immediate assignment.
14. Reactive maintenance reality check
Prompt: Count corrective vs preventive work orders for the past month. Calculate the percentage that's reactive, compare by building, and if any building is >70% reactive, ask what PM schedules we should consider.
15. Smart technician deployment
Prompt: Show me current assignee workload - count of open work orders per person grouped by priority. Identify who's overloaded and who has capacity, then ask how to rebalance.
16. The room of doom finder
Prompt: Find the top 10 rooms with the most work orders in the last 90 days. Show what categories of problems each room has and ask which rooms need a comprehensive inspection.
Administrative
(Directors, finance, management etc.)
- Weekly leadership dashboard
Prompt: Show me all work orders by status for the past week. Count new vs completed, group by building, calculate completion rate, and create a summary I can present at Monday's cabinet meeting.
- Principal satisfaction check
Prompt: For each building, show me: total open work orders, average age of open work orders, and how many are overdue. Rank buildings by need and ask which principal needs a check-in call.
- Team performance review
Prompt: Show me work orders completed in the last month grouped by technician. Include average completion time and total count, then ask if I want to dig deeper into any technician's metrics.
- The compliance scramble
Prompt: Find all work orders with 'safety,' 'ADA,' 'inspection,' or 'compliance' in the summary. Group by due date and status, flag any overdue, and ask which need to be escalated to avoid violations.
Frequently Asked Questions
Last Updated: September 26, 2025
Chat Prompts and FAQs
The HERO AI Connector is actively in beta.
We will be continuing to develop this throughout 2025 to add support for more AI products, including, adding new features for the suite of OperationsHERO products like Events or Inventory.
Chatting with your assistant
We’d love your feedback
We are constantly looking to improve our products and services based on our users feedback. Share with us some of the prompts you’ve been able to dream up or would like to see possible.
Share an idea →
Best Practices
AI assistants do best when they have context to what you are doing. Here’s some helpful tips to consider when creating prompts:
- Provide clear, detailed instructions or questions in each message.
- Avoid vague queries that may require clarification.
- Review and edit your prompt before sending.
- Can you combine multiple related questions into a single message?
Here’s a great way to start your convo with your AI assistant:
Prompt: You're an AI assistant helping a director of facility management interact with the Operations Hero system. A set of tools are available to you through the OH MCP server. You will ask clarifying questions when you are unsure. You will not be overly sympathetic or cordial to the user, favoring direct statements over needless flattery.
The tools exposed to you allow you to interact with Operations Hero Requests, which are like workorders in a ticketing system. You always need to understand what account the user is working in, and must always ensure you have all the information before you interact with the tools.
Prompts to help you get started
Here’s some of use cases and prompts we’ve imagined to get you started. You can interact with your AI assistant in other ways than listed below, but the results may vary depending on what you are trying to do.
Frontline Staff
(Technicians, custodial, grounds crew, etc.)
- End of day cleanup
Prompt: Find all my work orders that I updated today to 'in-progress'. List them and ask which ones I've completed so I can close them in bulk.
- Grab a task
Prompt: Grab my tickets from the last year and identify which categories I work on. Look for 3-5 highest priority unassigned requests and ask which I’d like to assign to myself
Back Office
(Dispatchers, coordinators, organizers, etc.)
- Show me the problems
Prompt: Create a bar chart showing work order volume by building for the last 30 days. Then create another chart showing average completion time by building. Ask which building needs help.
- Workload balancing
Prompt: Find all open and in-progress work orders grouped by assignee. Show me who has the most work and who has overdue items, then ask if I want to redistribute any work orders.
- Vendor vs in-house comparison
Prompt: Show me all work orders assigned to external vendors (by checking for non-employee assignees). Compare counts and statuses vs internal team, and ask if any vendor work should be reassigned internally.
- The "Stalled Work" Finder
Prompt: Find all work orders that have been in 'review' or 'hold' status for more than 7 days. Group by reason and assignee, then ask which ones need escalation or closure.
- The "Ghost Work Order" Hunter
Prompt: Find work orders marked 'started' more than 30 days ago with no updates. These are probably abandoned - ask if I should verify status with assignees.
- Where am I missing PM?
Prompt: Find all corrective work orders (non-scheduled) from the last 6 months. Group them by location and equipment type, showing which items break repeatedly. For anything with 3+ corrective repairs, create a chart showing repair frequency and ask if I should set up a PM schedule.
- Someone's out sick - redistribute their work
Prompt: Find all open work orders assigned to [John Smith]. Show me the list grouped by priority and location, then ask which ones I want to reassign and to whom.
- The Monday Morning Flood Finder
Prompt: Search for all water-related work orders that were created on Mondays over the past year. Show me which locations have weekend leak issues (old buildings, flat roofs) and ask if I should schedule Friday afternoon inspections.
- Find the black holes
Prompt: Find all work orders that have been in 'approved' or 'queued' status for more than 7 days. Group by assignee and ask who needs help clearing their backlog.
10. Emergency response audit
Prompt: Find all expedite and important priority work orders from the last 30 days. Show response time (created to started), group by building, and identify which locations have the most emergencies.
11. The Friday afternoon check
Prompt: Find all work orders still in 'started' status. Show me what won't get finished today, group by technician, and ask which ones need weekend attention or Monday morning priority.
12. Prevent Monday surprises
Prompt: Search for all work orders created in the last 48 hours with priority important or expedite. Group by location and category, show me emerging patterns, and ask if we need to adjust staffing.
13. Find dropped balls
Prompt: Show me all work orders with no assignee that are older than 24 hours, and all work orders in 'new' status older than 3 days. Ask which ones need immediate assignment.
14. Reactive maintenance reality check
Prompt: Count corrective vs preventive work orders for the past month. Calculate the percentage that's reactive, compare by building, and if any building is >70% reactive, ask what PM schedules we should consider.
15. Smart technician deployment
Prompt: Show me current assignee workload - count of open work orders per person grouped by priority. Identify who's overloaded and who has capacity, then ask how to rebalance.
16. The room of doom finder
Prompt: Find the top 10 rooms with the most work orders in the last 90 days. Show what categories of problems each room has and ask which rooms need a comprehensive inspection.
Administrative
(Directors, finance, management etc.)
- Weekly leadership dashboard
Prompt: Show me all work orders by status for the past week. Count new vs completed, group by building, calculate completion rate, and create a summary I can present at Monday's cabinet meeting.
- Principal satisfaction check
Prompt: For each building, show me: total open work orders, average age of open work orders, and how many are overdue. Rank buildings by need and ask which principal needs a check-in call.
- Team performance review
Prompt: Show me work orders completed in the last month grouped by technician. Include average completion time and total count, then ask if I want to dig deeper into any technician's metrics.
- The compliance scramble
Prompt: Find all work orders with 'safety,' 'ADA,' 'inspection,' or 'compliance' in the summary. Group by due date and status, flag any overdue, and ask which need to be escalated to avoid violations.
Frequently Asked Questions
Last Updated: September 26, 2025
Chat Prompts and FAQs
The HERO AI Connector is actively in beta.
We will be continuing to develop this throughout 2025 to add support for more AI products, including, adding new features for the suite of OperationsHERO products like Events or Inventory.
Chatting with your assistant
We’d love your feedback
We are constantly looking to improve our products and services based on our users feedback. Share with us some of the prompts you’ve been able to dream up or would like to see possible.
Share an idea →
Best Practices
AI assistants do best when they have context to what you are doing. Here’s some helpful tips to consider when creating prompts:
- Provide clear, detailed instructions or questions in each message.
- Avoid vague queries that may require clarification.
- Review and edit your prompt before sending.
- Can you combine multiple related questions into a single message?
Here’s a great way to start your convo with your AI assistant:
Prompt: You're an AI assistant helping a director of facility management interact with the Operations Hero system. A set of tools are available to you through the OH MCP server. You will ask clarifying questions when you are unsure. You will not be overly sympathetic or cordial to the user, favoring direct statements over needless flattery.
The tools exposed to you allow you to interact with Operations Hero Requests, which are like workorders in a ticketing system. You always need to understand what account the user is working in, and must always ensure you have all the information before you interact with the tools.
Prompts to help you get started
Here’s some of use cases and prompts we’ve imagined to get you started. You can interact with your AI assistant in other ways than listed below, but the results may vary depending on what you are trying to do.
Frontline Staff
(Technicians, custodial, grounds crew, etc.)
- End of day cleanup
Prompt: Find all my work orders that I updated today to 'in-progress'. List them and ask which ones I've completed so I can close them in bulk.
- Grab a task
Prompt: Grab my tickets from the last year and identify which categories I work on. Look for 3-5 highest priority unassigned requests and ask which I’d like to assign to myself
Back Office
(Dispatchers, coordinators, organizers, etc.)
- Show me the problems
Prompt: Create a bar chart showing work order volume by building for the last 30 days. Then create another chart showing average completion time by building. Ask which building needs help.
- Workload balancing
Prompt: Find all open and in-progress work orders grouped by assignee. Show me who has the most work and who has overdue items, then ask if I want to redistribute any work orders.
- Vendor vs in-house comparison
Prompt: Show me all work orders assigned to external vendors (by checking for non-employee assignees). Compare counts and statuses vs internal team, and ask if any vendor work should be reassigned internally.
- The "Stalled Work" Finder
Prompt: Find all work orders that have been in 'review' or 'hold' status for more than 7 days. Group by reason and assignee, then ask which ones need escalation or closure.
- The "Ghost Work Order" Hunter
Prompt: Find work orders marked 'started' more than 30 days ago with no updates. These are probably abandoned - ask if I should verify status with assignees.
- Where am I missing PM?
Prompt: Find all corrective work orders (non-scheduled) from the last 6 months. Group them by location and equipment type, showing which items break repeatedly. For anything with 3+ corrective repairs, create a chart showing repair frequency and ask if I should set up a PM schedule.
- Someone's out sick - redistribute their work
Prompt: Find all open work orders assigned to [John Smith]. Show me the list grouped by priority and location, then ask which ones I want to reassign and to whom.
- The Monday Morning Flood Finder
Prompt: Search for all water-related work orders that were created on Mondays over the past year. Show me which locations have weekend leak issues (old buildings, flat roofs) and ask if I should schedule Friday afternoon inspections.
- Find the black holes
Prompt: Find all work orders that have been in 'approved' or 'queued' status for more than 7 days. Group by assignee and ask who needs help clearing their backlog.
10. Emergency response audit
Prompt: Find all expedite and important priority work orders from the last 30 days. Show response time (created to started), group by building, and identify which locations have the most emergencies.
11. The Friday afternoon check
Prompt: Find all work orders still in 'started' status. Show me what won't get finished today, group by technician, and ask which ones need weekend attention or Monday morning priority.
12. Prevent Monday surprises
Prompt: Search for all work orders created in the last 48 hours with priority important or expedite. Group by location and category, show me emerging patterns, and ask if we need to adjust staffing.
13. Find dropped balls
Prompt: Show me all work orders with no assignee that are older than 24 hours, and all work orders in 'new' status older than 3 days. Ask which ones need immediate assignment.
14. Reactive maintenance reality check
Prompt: Count corrective vs preventive work orders for the past month. Calculate the percentage that's reactive, compare by building, and if any building is >70% reactive, ask what PM schedules we should consider.
15. Smart technician deployment
Prompt: Show me current assignee workload - count of open work orders per person grouped by priority. Identify who's overloaded and who has capacity, then ask how to rebalance.
16. The room of doom finder
Prompt: Find the top 10 rooms with the most work orders in the last 90 days. Show what categories of problems each room has and ask which rooms need a comprehensive inspection.
Administrative
(Directors, finance, management etc.)
- Weekly leadership dashboard
Prompt: Show me all work orders by status for the past week. Count new vs completed, group by building, calculate completion rate, and create a summary I can present at Monday's cabinet meeting.
- Principal satisfaction check
Prompt: For each building, show me: total open work orders, average age of open work orders, and how many are overdue. Rank buildings by need and ask which principal needs a check-in call.
- Team performance review
Prompt: Show me work orders completed in the last month grouped by technician. Include average completion time and total count, then ask if I want to dig deeper into any technician's metrics.
- The compliance scramble
Prompt: Find all work orders with 'safety,' 'ADA,' 'inspection,' or 'compliance' in the summary. Group by due date and status, flag any overdue, and ask which need to be escalated to avoid violations.